# Privacy Policy
Our privacy policy became effective on June 1, 2024.This privacy policy
provides privacy details about how we manage the personal information you
disclose when using all of Smart Toilet products and services.
If you have any questions, comments or suggestions, please feel free to contact
us in the following ways:
E-mail: [qy.zheng@metaxcore.com](mailto:qy.zheng@metaxcore.com)
Tel: [+8613774659587](tel:+8613774659587)
This policy will help you understand the following:
1. How do we collect and apply your personal information
2. How do we use cookies and similar technologies
3. How do we share, transfer and publicly disclose your personal information
4. How do we protect your personal information
5. Your rights
6. How do we handle children's personal information
7. How can your personal information be transferred globally
8. How is this policy updated
9. How can I contact us
[Xiamen MatrixCore Technology Co., Ltd.] (hereinafter referred to as "MatrixCore" or "We") understands the importance of personal information to you and will do our best to protect your personal information safe and reliable.We are committed to maintaining your trust in us by adhering to the following
principles to protect your personal information: the principle of alignment of rights and responsibilities, the principle of clear purpose, the principle of consent by choice, the principle of minimum sufficient, the principle of ensuring security, the principle of subject participation, the principle of openness and <span>transparency.At</span> the same time, MatrixCore promises that we will take appropriate security measures to protect your personal information according to
the mature security standards of the industry.
Please read and understand this Privacy Policy carefully before using our
products (or services).
## How do we collect and use your personal information
Personal information refers to all kinds of information recorded electronically
or by other means that can identify the identity of a specific natural person or
reflect the activities of a specific natural person alone or in combination with
other information.MatrixCore will only collect and use your Personal Information for
the following purposes described in this Policy:
- **Account information**: We may collect information related to your Xiaomi account
and the Xiaomi account information used for device sharing.
- **Device information**: We may collect and use your device information.
- **Equipment setting information**: We may collect information related to your equipment setting.
- **Equipment function information**: We may collect information related to the
functions of your equipment, including program name (such as hip washing, wiper
washing, drying, spray rod self-cleaning and other functions), cleaning
temperature, flow level, spray rod position level, massage or moving status, and
wind temperature and temperature level in drying mode.
- **Smart scene information**: When you select the smart scene function, we may
collect information related to your smart scene setting, including smart scene
name, smart scene execution log, condition and operation list, effective period
setting, execution result notification setting, enabling or disabling the smart
scene setting.
- **Voice message**: When you use the intelligent voice function, we will transfer
your voice message to the intelligent voice service provider to provide
intelligent voice interaction services for you.
- **Feedback information**: When you use the user feedback function, we may collect
problem logs, error codes, contact information provided by you and feedback
content.
## How will this personal information be used
Personal information is collected for the purpose of providing you with products
and/or services and ensuring that we comply with applicable laws.You hereby
consent to us processing personal information for the purposes set forth in this
Privacy Policy and disclosing personal information to our affiliates and third
party service providers (as defined below).
We may use your personal information for the following purposes:
- Provide, process, maintain, improve and develop our goods and/or services to
you, including after-sales service and customer support, as well as services
provided through the equipment or website
- Communicate with you regarding your equipment, services or any general
enquiries (e.g. updates, customer consultation support, information related to
our activities, notifications).
- Analyze and develop statistical information related to the usage of our
products and services to better improve our products and services.
More details on how we use your information, which may contain personal
information, are provided below:
- Collect user feedback.The feedback you choose to provide is invaluable in
helping to improve our service.In order to track the feedback you choose to
provide, Devron may contact you using the personal information you have provided
and keep records.
- Display device status.Your usage information on the device plug-in will be
used to query and display the status, process, and parameter Settings of the
Smart Toilet, and to troubleshoot the device when a special fault
occurs.To this end, we will collect your device Settings and function
information.
## Direct promotion
- We may use your email address and Xiaomi account to provide you with
promotional materials related to the products and services of Guangdong MatrixCoreKitchen & Bathroom Technology Co., Ltd. and its partners.We strictly comply with
your local data protection law, which requires independent express permission,
so we will only use your personal information with your consent or if you have
no objection.You have the right to terminate the use of your personal data that
we plan to use for direct promotion.If you no longer wish to receive certain
categories of email, you can unsubscribe by contacting us at
[qy.zheng@metaxcore.com](mailto:qy.zheng@metaxcore.com).We will not transmit your personal information to our
business partners for direct promotion.
When we use information for other purposes not specified in this Policy, and
when we use information collected for a specific purpose for other purposes, we
will seek your prior consent.
How do we use cookies and similar technologies
1. What information is collected and how is it used? MatrixCore and third-party
service providers use technologies such as cookies, labeling and scripting.These
techniques are used to analyze trends, manage websites, track users' website
activity, and gather demographic information about the entire user base.We will
receive individual and aggregate reports from these companies based on their use
of the above techniques.
2. Log files: Like most websites, we collect specific information and save it in
log files.Such information may include Internet protocol (IP) addresses, browser
types, Internet service providers (ISPs), citation/exit pages, operating
systems, date/time stamps, and clickstream data.We do not link automatically
collected data to other information we collect about you.
3. Advertising: We work with third party service providers to display
advertising on our website or manage our advertising on other websites.Our
third-party service providers may use technologies such as cookies to collect
information about your activity on their website or other websites in order to
serve you advertisements based on your browsing activity and interests.If you do
not want this information to be used to serve ads based on your interests, you
can contact us at [qy.zheng@metaxcore.com](mailto:qy.zheng@metaxcore.com) and no longer show you ads.
4. Mobile Analytics: In some mobile applications, we use mobile analytics
software to better understand the functions of our mobile software in your
phone.The software may record information such as how often you use the
application, events that occur within the application, cumulative usage,
performance data, and where the application crash occurred.We do not link
information stored in our analytics software to any personal information you
submit in your mobile application.
5. Local Storage - HTML5/Flash: We use local storage objects (LSO), such as
HTML5 or Flash to store content and preferences.Depending on your web browsing
behavior, third parties that work with us to provide certain features or place
ads on the site may also collect and store relevant information through HTML5 or
Flash cookies.Various browsers provide their own administrative tools to remove
HTML5 native storage objects.
## How do we share, transfer and publicly disclose your personal information
### Sharing
We will not share your personal information with any company, organization or
individual other than MatrixCore except in the following cases:
1. Sharing with Express consent: After obtaining your express consent, we will
share your personal information with other parties.
2. We may share your personal information in accordance with laws and
regulations or mandatory requirements of competent government departments.
3. Sharing with our Affiliates: Your personal information may be shared with
MatrixCore's affiliates.We will only share necessary personal information subject to
the purposes stated in this Privacy Policy.If the Affiliate wants to change the
purpose of processing personal information, it will seek your authorization and
consent again.
4. Sharing with Authorized Partners: Some of our services will be provided by
authorized partners only for the purposes stated in this Policy.We may share
some of your personal information with our partners in order to provide better
customer service and user experience.For example, when you buy our products
online, we have to share your personal information with logistics service
providers to arrange delivery, or arrange a partner to provide services.We will
only share your personal information for legal, legitimate, necessary, specific
and explicit purposes, and only the personal information necessary for the
provision of services.Our partners have no right to use the shared personal
information for any other purpose.
At present, our licensing partners include the following types:
Share information with our company and third party service providers
In order to conduct a successful business operation in order to provide you with
the full functionality of your products and services,From time to time, we may
disclose your personal information to other affiliates or our third party
service providers (our mailing stores, delivery service providers,
telecommunications companies, data centers, data storage facilities, customer
service providers, advertising and promotional service providers, and agents
acting on behalf of MatrixCore) (collectively, "Third Party Service providers").Such
third party service providers may process your personal information on behalf of
MatrixCore or for one or more of the above purposes.If you no longer wish to allow us
to share this information, please contact us by sending an email to
[qy.zheng@metaxcore.com](mailto:qy.zheng@metaxcore.com).
Share information with Xiaomi's ecosystem of companies
MatrixCore and Chaozhou Dema Technology Co., Ltd cooperate to form the ecosystem of Xiaomi.The
Xiaomi Ecosystem Company is an independent entity funded and operated by Xiaomi
and is an expert in these areas.MatrixCore may disclose your personal information to
Xiaomi Ecosystem Company in order to provide you with and improve exciting
products and services (including software and hardware) from Xiaomi Ecosystem
Company.Xiaomi Ecosystem Company may from time to time share data related to
Xiaomi brand products and services with Xiaomi to provide software and hardware
services to bring better functions and user experience.If MatrixCore participates in
a merger, acquisition or sale of all or part of its assets, we will notify you
by email and/or by Posting a prominent notice on our website of any changes in
the ownership and use of your personal information and any options you may have
with respect to your personal information.
Share information with others
We will sign strict confidentiality agreements with companies, organizations and
individuals with whom we share personal information, requiring them to handle
personal information in accordance with our instructions, this Privacy Policy
and any other relevant confidentiality and security measures.
### Assignment
We will not transfer your personal information to any company, organization or
individual except in the following cases:
1. Transfer with express consent: After obtaining your express consent, we will
transfer your personal information to other parties;
2. In the case of merger, acquisition or bankruptcy liquidation, such as the
transfer of personal information, we will require the new company or
organization holding your personal information to continue to be bound by this
privacy policy, otherwise we will require the company or organization to seek
authorization from you again.
### Public disclosure
We will only publicly disclose your personal information under the following
circumstances:
1. After obtaining your explicit consent;
2. Disclosure based on law: We may publicly disclose your personal information
when required by laws, legal procedures, lawsuits or government authorities.
3. We may share anonymous information in aggregate form with third parties (such
as advertisers on our website) for commercial purposes;We may share with them
general usage trends of our services, such as the number of customers among
specific groups of people who purchase certain products or engage in certain
transactions.
4. For the avoidance of doubt, MatrixCore may collect, use or disclose your personal
information without your consent to the extent and to the extent expressly
permitted by local data protection laws (e.g. to comply with a subpoena),And we
will disclose your information without your consent when we may in good faith
believe it is necessary to protect our rights, protect your safety or the safety
of others, investigate fraud or respond to government requests.
### How do we protect your personal information
(A) We have adopted industry-standard security measures to protect the personal
information you provide against unauthorized access, public disclosure, use,
modification, damage or loss of the data.We will take all reasonably practicable
measures to protect your personal information.We promise to ensure the security
of your personal information.To prevent unauthorized access, disclosure or other
similar risks, we have put in place a process of reasonable physical, electronic
and administrative measures to protect the information we collect from your
products.We will take all reasonable steps to protect your personal information.
Your personal information is all stored on secure servers and protected in
controlled facilities.We classify your data according to importance and
sensitivity, and ensure that your personal information has the highest level of
security.We warrant that employees and third party service providers who access
this information to help provide you with products and services have strict
contractual obligations of confidentiality and failure to comply with these
obligations may result in disciplinary action or termination of cooperation.In
summary, we regularly review information collection, storage and processing
practices, including physical security measures, to prevent any unauthorized
access and use.
We will take all practicable measures to protect your personal
information.However, you should be aware that the use of the Internet is not
always secure and, therefore, we cannot guarantee the security or integrity of
any personal information transmitted in both directions over the Internet
(B) The Internet environment is not 100% secure and we will do our best to
ensure or guarantee the security of any information you send us.If our physical,
technical, or management protection facilities are damaged, resulting in
unauthorized access, public disclosure, tampering, or destruction of
information, resulting in damage to your legitimate rights and interests, we
will bear the corresponding legal responsibilities.
\(C\) In the event of an unfortunate personal information security incident, we will, in accordance with the requirements of laws and regulations, timely inform
you of the basic situation and possible impact of the security incident, the
disposal measures we have taken or will take, the suggestions you can
independently prevent and reduce the risk, and the remedial measures for you,
etc.We will timely inform you of the relevant information of the event by email,
letter, telephone, push notification and other means. If it is difficult to
inform individual information subjects one by one, we will take a reasonable and
effective way to make announcements.
At the same time, we will also take the initiative to report the handling of
personal information security incidents in accordance with the requirements of
regulatory authorities.
### Your Rights
In accordance with the relevant laws, regulations and standards of China and the
common practices of other countries and regions, we guarantee that you can
exercise the following rights with your personal information:
__(A) Access to your personal information__
You have the right to access your personal information, except for the
exceptions provided by laws and regulations.If you want to exercise data access,
you can do so yourself by:
If you want to access or edit account information, device information, device
function information, intelligent scene information, voice information, feedback
information in your account, you can perform such operations by logging in or
logging out of your Xiaomi account, adding/deleting devices.
If you are unable to access this personal information through the above links,
you can contact us at any time using our technical service hotline at
[+8613774659587](tel:+8613774659587), or by sending an email to [qy.zheng@metaxcore.com](mailto:qy.zheng@metaxcore.com).We will respond to
your request for access within 30 days.
As for other personal information generated by you in the process of using our
products or services, as long as we do not need too much input, we will provide
you.If you would like to exercise your data access rights, email us at
[qy.zheng@metaxcore.com](mailto:qy.zheng@metaxcore.com).
__(B) Correct your personal information__
When you find that there is an error in your personal information processed by
us, you have the right to ask us to make a correction.You can apply for
correction in the way listed in "(a) Access to your Personal Information".
If you are unable to correct this personal information through the above links,
you can contact us at any time using our technical service hotline at 400998757,
or by sending an email to [qy.zheng@metaxcore.com](mailto:qy.zheng@metaxcore.com).We will respond to your request for
a correction within 30 days.
__\(C\) Delete your personal information__
Under the following circumstances, you may request us to delete your personal
information:
1. If our handling of personal information violates laws and regulations;
2. If we collect or use your personal information without your consent;
3. If our handling of personal information violates the agreement with you;
4. If you no longer use our products or services, or you cancel your account;
5. If we no longer provide you with products or services.
If we decide to respond to your removal request, we will also notify the
entities from whom we have obtained your personal information and request them
to remove it in a timely manner, unless otherwise required by law or regulation
or if such entities are independently authorized by you.
When you delete information from our services, we may not immediately delete the
corresponding information from the backup system, but we will delete the
information when the backup is updated.
__(D) Change the scope of your authorized consent__
Each business function requires some basic personal information to be performed
(see the "How We Collect and Use Your Personal Information" section of this
policy).You may also give or withdraw your authorized consent for the collection
and use of additional personal information at any time.
You can do this by yourself in the following ways:
Log in or out of your Xiaomi account and add/remove devices.When you withdraw
your consent, we will no longer process the corresponding personal
information.However, your decision to withdraw your consent will not affect the
processing of personal information previously conducted based on your
authorization.
If you do not want to accept the commercial advertisements we send to you, you
can cancel at any time by:
Please email us at [qy.zheng@metaxcore.com](mailto:qy.zheng@metaxcore.com)
__(E) The personal information subject cancels the account__
You can cancel your previously registered account at any time. You can do so by
yourself in the following ways:
Log in Xiaomi account, log out account and delete device.After the account is
closed, we will stop providing you with products or services and delete your
personal information upon your request, unless otherwise stipulated by laws and
regulations.
__(F) The subject of personal information obtains copies of personal information__
You have the right to obtain a copy of your personal information, which you can
do by yourself in the following ways:
Please email us at [qy.zheng@metaxcore.com](mailto:qy.zheng@metaxcore.com)
If the technology is feasible, such as data interface matching, we can also
directly transfer the copy of your personal information to the third party
designated by you according to your requirements.
__(G) Constraint information system automatic decision-making__
In the intelligent Smart Toilet control function, we may only make decisions based on
the non-artificial automatic decision-making mechanism including information
system and algorithm.If these decisions significantly affect your legal rights
and interests, you have the right to ask for an explanation and we will provide
appropriate remedies.
__(H) Respond to your above request__
To ensure your security, you may need to provide a written request before
responding to your above request. We may also ask you to verify your identity
before processing your request.
We will reply within 30 days.If you are not satisfied, you can also complain
through the following channels:
Quality Supervision Bureau or consumer rights protection Commission complaints,
for your reasonable request, we do not charge fees in principle, but for
repeated, beyond the reasonable limit of the request, we will charge a certain
cost according to the situation.We may reject requests that are unnecessarily
repetitive, require too much technology (e.g., development of new systems or
fundamental changes to existing practices), pose a risk to the legitimate
interests of others, or are highly impractical (e.g., involving information
stored on backup tapes).
Under the following circumstances, according to the requirements of laws and
regulations, we will not be able to respond to your request:
1. Directly related to national security and national defense security;
2. Directly related to public safety, public health and major public interests;
3. Directly related to the investigation, prosecution, trial and execution of
judgments of crimes;
4. There is sufficient evidence that you have subjective malice or abuse of
rights;
5. Responding to your request will cause serious damage to the legitimate rights
and interests of you or other individuals and organizations.
6. Trade secrets involved.
## What do we do with children's personal information
Our products, websites and services are primarily aimed at adults.Children are
not allowed to create their own user accounts without the consent of a parent or
guardian.
In cases where personal information is collected with parental consent, we will
only use or publicly disclose this information if it is permitted by law, with
the express consent of the parents or guardians, or if it is necessary to
protect the child.
Although local laws and customs define children differently, we consider anyone
under the age of 14 to be a child.
If we find that we have collected personal information about children without
prior verifiable parental consent, we will seek to delete the data as quickly as
possible.
## How is your personal information transferred around the world
In principle, personal information collected and generated by us within the
People's Republic of China will be stored within the People's Republic of China.
As we provide our products or services through our worldwide resources and
servers, this means that, with your authorized consent, your personal
information may be transferred to or accessed from jurisdictions outside the
country/region in which you use the products or services.
Such jurisdictions may have different or even non-existent data protection
laws.In such cases, we will ensure that your personal information is adequately
and equally protected within the People's Republic of China.For example, we may
ask for your consent to the cross-border transfer of personal information, or to
implement security measures such as data de-identification prior to the
cross-border data transfer
## How is this policy updated
Our privacy policy is subject to change.Without your express consent, we will
not reduce your rights under this Privacy Policy.We will post any changes we
make to this policy on this page.We also provide more prominent notice of
significant changes (including, for some services, an email notification of
specific changes to the privacy policy).
Material changes referred to in this Policy include, but are not limited to:
1. Our service model has changed significantly.Such as the purpose of personal
information processing, the type of personal information processing, personal
information use, etc.;
2. Major changes have taken place in our ownership structure and organizational
structure.Such as business adjustment, bankruptcy merger and acquisition caused
by the owner change, etc.;
3. The main object of personal information sharing, transfer or public
disclosure has changed;
4. Your rights to participate in personal information processing and the way in
which they are exercised have changed significantly;
5. When the department responsible for handling personal information security,
contact information and complaint channels change;
6. When the personal information security impact assessment report indicates
that there is high risk.
We will also keep older versions of this policy on file for your review.
## How to Contact us
If you have any questions, comments or suggestions on this Privacy policy,
please contact us in the following ways:
E-mail: [qy.zheng@metaxcore.com](mailto:qy.zheng@metaxcore.com)
Tel: [+8613774659587](tel:+8613774659587)
We have set up a dedicated Personal Information Protection department (or
Personal Information Protection Commissioner), you can contact them through the
following ways:
Please call the service hotline [+8613774659587](tel:+8613774659587)
Normally, we will reply within 30 days.
If you are not satisfied with our reply, especially if our personal information
processing behavior damages your legitimate rights and interests, you can also
seek solutions through the following external channels:
National [12315](tel:12315) platform
Thanks for reading our Privacy Policy!
